RAMP Server/Seller Training
- Course Delivery: On Demand
- Credit Hours: 3
- Credit Type: RAMP Seller/Server
Contact Us | Toll Free: 877-881-2235
Description
Pennsylvania RAMP Server/Seller Training is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations.
Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:
- Relate to guests of different personalities
- Provide consistently good service
- Maintain a friendly and polite manner
- Listen to guests' opinions and complaints
- Resolve problems while maintaining your establishment's standards
This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.
Pennsylvania RAMP Server/Seller Training consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, RAMP Server/Seller Training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
Pennsylvania RAMP Server/Seller Training can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.
Once you complete the lessons, quizzes, and pass the final exam, you'll receive an official TIPS Certificate that you can print right away!
Disclaimer: The website and online training program were not created by the Pennsylvania Liquor Control Board (PLCB), however, the course has the approval of the PLCB as a valid curriculum for the Responsible Alcohol Management Program (RAMP), Server/Seller training and is provided by TIPS.
TIPS is owned and operated by 360training.
Course Objectives
Upon completion of this course, you will be able to:
- Define terms used in this course.
- Describe the purpose, goals, and rules for alcohol seller and server training and certification.
- Gain an understanding of the legal responsibility you have as an alcohol server.
- Learn about the types of illegal alcohol sales and the legal penalties you may face if an illegal transaction occurs.
- Define and differentiate between the kinds of laws covering liability for servers of alcohol.
- The purpose and definition of reasonable efforts and identify steps to follow that meet those criteria.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- How alcohol affects behavior and how to evaluate customers for behavioral cues and level of intoxication.
- Proper ID verification techniques, what forms of ID are acceptable as proof of age to purchase alcohol and understand the special challenges that exist in on premise scenarios.
- Define safe-selling guidelines designed to help you avoid illegal alcohol sales or delivery.
- How to implement an appropriate response incorporating the safe-selling and customer service guidelines.
- Use guidelines designed to help you respond to difficult situations without escalation.
- Responsibilities and obligations for sellers under federal law related to preventing alcohol sales to minors and refusing sales to intoxicated persons.
Topics Covered
Information
- Behavioral Cues
- Blood Alcohol Content
- Absorption Rate Factors
- Effective Responses
- Checking IDs
- State-Specific Information
- Documenting Incidents
Skills Training
- Evaluating Cues
- Evaluating Responses
Practice/Rehearsal
Regulatory Information
TIPS Pennsylvania RAMP Server-Seller Training - Pennsylvania Liquor Control Board
- Name:
- Pennsylvania Liquor Control Board
- Phone:
- 800-453-7522
- Fax:
- Website URL:
- https://www.pa.gov/agencies/lcb
- Email Address:
- Address:
- 109 Northwest Office Building
- City:
- Harrisburg
- State:
- PA
- Zip:
- 17124-0001
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